Cookie & Privacy Policy

At a glance

The Botanic Studio collects only the information reasonably needed to respond to enquiries, plan and provide floral services, operate this website and meet legal obligations.

Information submitted through the wedding and general contact forms is used to respond to that enquiry. It is not automatically added to a marketing list.

The Botanic Studio is responsible for the personal information described in this notice.

Contact: Sarah Crookston
Email: sarah@botanicstudio.co.uk Telephone: 07738 687 171
Location: Wigan, Greater Manchester, United Kingdom

Depending on how you contact or work with The Botanic Studio, this may include:

• Your name, partner's name, company name and contact details.
• Wedding, event or project dates, venues and locations.
• Information about your plans, preferences, brief, budget and correspondence.
• Information needed to prepare proposals, provide services, issue invoices and maintain business records.
• Technical information such as IP address, browser or device information, pages visited, referral source and cookie choices.

Please do not include unnecessary sensitive or confidential information in an enquiry form.

Personal information may be used to:

• Respond to enquiries and discuss possible work. This is necessary to take steps at your request before entering into a contract and for the legitimate interest of responding to business enquiries.
• Plan, manage and deliver agreed services. This is necessary to perform a contract with you.
• Prepare quotations, invoices and business records. This supports performance of a contract and compliance with legal obligations such as tax and accounting requirements.
• Operate, secure and improve the website and services. This is based on legitimate interests in running a secure and effective business.
• Measure website use through non-essential analytics. This is done only where the required cookie consent has been given.
• Establish, exercise or defend legal claims and prevent fraud or misuse. This is based on legal obligations and legitimate interests where applicable.

The Botanic Studio does not sell personal information.

Information is shared only where reasonably necessary. Recipients may include website hosting, email, IT, security, analytics and professional-service providers working for The Botanic Studio; venues, suppliers or subcontractors involved in delivering an agreed service; accountants, insurers, legal advisers and public authorities where required by law.

Service providers are expected to protect information and use it only for the services they provide. If a provider processes information outside the UK, appropriate safeguards will be relied upon where required by data-protection law.

Information is kept only for as long as it is reasonably needed for the purpose for which it was collected.

• Enquiries that do not proceed are retained only while they remain relevant for responding and reasonable follow-up.
• Client, project, invoice and transaction records may be retained after work is completed where needed for tax, accounting, insurance, contractual or legal purposes.
• Technical and analytics information is retained according to the settings of the relevant service and the choices made through the cookie controls.

When information is no longer needed, it is deleted or securely disposed of.

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, but access is limited to those who reasonably need it.

Depending on the circumstances and lawful basis, you may have rights to:

• Ask for access to your personal information.
• Ask for inaccurate or incomplete information to be corrected.
• Ask for information to be erased or its use restricted.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent at any time where consent is the lawful basis.

Your right to object: You may object at any time to the use of your information for direct marketing. You may also object to processing based on legitimate interests, although there may be compelling lawful reasons to continue.

To exercise a right, email sarah@botanicstudio.co.uk. You will not normally be charged, although identity checks may be needed.

These support essential website functions, security, fraud prevention, form operation and storage of cookie preferences. Blocking them in your browser may prevent parts of the site from working correctly.

Where you consent, Google Analytics and Google Tag Manager may be used to understand visits, popular pages, device or browser types, referral sources and how people move through the site. This helps improve the website. Analytics information may include online identifiers such as IP-address-derived data.

These cookies are not treated as strictly necessary and should not be used for analytics unless the relevant consent has been given.

Some pages may use third-party features or embedded content. Those providers may set cookies or collect technical information when their content is enabled. Where consent is required, the feature should remain blocked until the appropriate choice is made.

Third-party services operate under their own privacy and cookie notices.